Typical guest comment

Attention Lou,
> I called to book two rooms for two nights March 11th-13th only to find
> that the Inn was almost full! We have had season passes to the
> Chemainus Theatre for years. March 11th is our daughters birthday so we
> invited she and her husband to join us to stay for the weekend. When I
> called to book ,Jessica who was on the desk broke the news that there
> was almost a full house! My heart rate sped up as this was only the
> beginning of February! Jessica worked very hard to try to accommodate
> us as the pickins’ were slim. This is Chemainus theatre slang from
> Oklahoma. We usually take suites yet none were available. I stated we
> would take rooms in the basement as we love our stays at your Inn so
> much!
>
> Due to the apparent demand for your fine Inn which we have stayed at
> many times before, I decided to book for the year. We are attending
> four theatre productions and we are
> treating our daughter and son in law for each production to share the
> weekend with us. This will include accommodation at the Inn. Jessica had
> to work very hard to do this. She was very pleasant and accommodating. I
> had to call her back a few times with questions which arose as my husband
> and I discussed. Jessica was just as friendly, answered my questions and
> made changes requested. She also sent confirmation emails to us. You are
> very fortunate to have such an excellent employee such as Jessica! Please
> feel free to share with her our applause which is usually only given at
> the theatre!
>
> Keep up your good work as you manage your fine Inn. We always feel
> welcomed.
>
> Wendy Campbell
GM note:
We are multi-year winners of the Best Westerns Chairwoman’s Service Award and as you know positive
word of mouth is vital to people thinking of booking any hotel please check our tripadvisor reviews as well.

The next recent comment:

Hi Penny, I’ve noticed that people are quick to complain and criticize, so I thought I’d drop you this thank you note. I wanted to let you know what a wonderful time my wife and I had at your inn. The staff were exceptional and the room was clean and comfortable. You hot tub was a great way to end a great day. Thanks again, we’re looking forward to staying at your inn again in the not to distant future.

Room 408 Feb. 10, 2011

Keith & Betty McDougall