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Ultra Clean a “I Care 2″ Best Western Program

October 14, 2011
Our Hotel the Best Western Plus Chemainus Inn is was just certified and recognized as Ultra Clean a “I Care 2″ Program from Best Western out of 4500 hotels we are 1 of 160 that qualified. Our Customer Satisfaction score is 9.42 during the last 90 days but has been similar for over 5 years.
Best Western I Care® 2 Early in 2009, development of the second phase of the Best Western I Care program began. Together with professional research partners, Best Western set out to determine what our customers truly desire when selecting hotels. Building on our foundation of I Care 1, Best Western I Care 2 is comprised of three pillars to assist properties in delivering these specific needs to guests.
The Speed of Trust The first pillar focuses on building trust with our service teams and our guests.
Collaborative Service – Ultra Clean  The second pillar concentrates on delivering an Ultra Clean, well maintained, and a hotel experience personalized to an individual guests’ preferences.
The Problem-Free Experience  The third pillar is about taking a proactive approach in eliminating potential problems for our guests before they happen.
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